redskyinsights.com Blog » Customer Experience http://redskyinsights.com/blog Operational Branding Consultants Tue, 17 Apr 2007 21:58:59 +0000 http://wordpress.org/?v=2.8.4 en hourly 1 A seamless customer experience http://redskyinsights.com/blog/2007/04/11/a-seamless-customer-experience/ http://redskyinsights.com/blog/2007/04/11/a-seamless-customer-experience/#comments Wed, 11 Apr 2007 06:20:01 +0000 Anthony http://redskyinsights.com/blog/2007/04/11/a-seamless-customer-experience/ Roger van den Bergh of Onoma (www.onomadesign.com) who is a guru in airline design sent me a great article about a good airline experience (how rare they are these days). It’s worth a read. The only disappointing thing is that the author had a great experience but he was flying first class. It would be great to see stories of good customer experiences on coach!

Read it here:



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